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FREQUENTLY ASKED QUESTIONS
How many times is december published each year? december is published twice a year in print. Our Spring/Summer issue launches in May and our Fall/Winter issue launches in November.
I just subscribed. When can I expect my issue in the mail? Delivery times vary as we ship copies approximately two to three times per month. Domestic subscribers can expect to receive their issue in two to four weeks, and international subscribers in six to eight weeks. If your issue hasn’t arrived or you have further questions about delivery times, please contact us at firstname.lastname@example.org
Does my subscription automatically renew each year? Your subscription will automatically renew each year unless you cancel it. You will be notified by email two weeks prior to each renewal of an upcoming charge. If you do nothing, your credit card will be charged at the stated rate for another subscription year. Unless otherwise stated, discounted subscriptions will renew at the regular price. You can cancel anytime by logging in to your account page at decembermag.org/my-account
What is your refund policy? If you would like a refund, please contact us at email@example.com. We will provide you with a refund for up to 30 days after your initial purchase or renewal charge. We do not offer prorated refunds. If you request a subscription cancellation more than 30 days after the initial charge, your subscription will be set to lapse at the next renewal date.
I need to update my shipping address and/or billing information. How can I do that? Log in to your account at decembermag.org/my-account and click on “My Account.” You’ll see your current subscription information and will be able to update it there.
I want to buy a gift subscription for someone. How can I do that?Go to our Gift Subscriptions page. Follow the instructions on that page and it will prompt you to enter the shipping information for the person you are giving a subscription to.
I was formerly a subscriber, but my subscription has since lapsed. I want to renew it. How can I do that? Go to our Subscriptions page and click on “Renewals.” Log in with the email address that was associated with your subscription and enter the password, or reset your password. Once logged in, simply repurchase the subscription of your choice.
I’m interested in purchasing an individual subscription for myself. How can I do that? Click here for individual subscriptions.
Can I order back issues in print? Yes! Check out our web store for our available back issues.